place my order online, how long does it take for me to
get my card?
Account Transfer: If
you transfer fund manually to our bank
(POSB/DBS/UOB/OCBC) account number then our
representative will be processing your order within
5 minutes during business hours and your pin released to
you via email. Our business hours are between 8.30
and 23.30 (Singapore Time)
eNETS : If you
purchase phone cards using eNETS payment method then your pin is released instantly upon
successful payment. You could view pin details
online at MY PIN
Prepaid: If you shop phone cards using
Prepaid account then you could view pin instantly when
you have enough balance in your premium account. The
order will not process automatically when you do not
have enough balance with your premium
PayPal : If you
purchase phone cards using PayPal payment method
then your pin is released after credit card
verification during our business hours between 8.30
and 23.30. You could view pin details online
at MY PIN Link
I've never used a card with a
connection fee before. How does that work?
Each time you use the card and your
party answers, you will be charged a connection fee
which will be deducted from the available minutes.
The calling card assumes what you will make one call,
based on that one call the card gives you the number of
minutes available for that call. ALL low rate
phone cards have a connect fee, but even so, the cost
savings are phenomenal!
What if I make a call and no one
answers? Will I have to pay the connection
As long as the call isn't answered,
then you don't pay the connection fee. If you dial a
wrong number, or the call is answered by an answering
machine or voice mail, then you will be charged for the
Will I get the rate per minute rate
on every call I make?
The rate that's stated
on the cards is available only if you use the card one
time and incur only one connection fee. In reality, this
usually doesn't happen. The more times you use the
card, the more connection fees and taxes you'll incur,
which will raise your actual cent per minute rate. These
are still MUCH more cheaper than you've ever DREAMED of
spending with AT&T, MCI, SPRINT, etc.
Is the rate the same 24 hours a
Please refer each card description.
Clickk on the card and check whether card
rate is flat or peak/unpeak hours
Am I going to be charged anything
on my regular phone bill?
No, these cards work totally
separate from your regular phone bill. Remember,
you are dialing an phonecard dialing number with these
cards to make a long distance call, so it has nothing to
do with the long distance service that you currently
have with your home or business phone.
OK, can I use this card for
in-state long distance calls?
Sure--just dial the 800#--The rate
is the same whether you're calling in-state or out of
What about busy signals or "busy
Like all phone cards,
it's possible to encounter busy circuits during peak
periods. In our personal experience though, when
this happens, you can just hit "redial" on your phone a
couple of times and get right in. We've never had
a problem getting in--even during peak times, we've just
had to press the "*(star)" button two times.
Can I make international
Yes, you can call nearly 200
countries with all calling cards, but the rates are
higher and do vary by country. It varies for each card.
Please refer phonecard product details..
How do I know how many minutes are
left on the card?
Each time you make a
call, the Phonecard's Automated IVR system will tell you
how much time is left on the card. Some phonecard may
not have this facility.
Is there a customer service number
I can call?
Yes, there is a
hotline number for each phonecard. you can
call hotline number that connects you with the long
distance company's customer service department.
Are there additional charges from a
Yes, as with ALL
prepaid phone cards numbers, you are subject to a
possible surcharge when you use these cards from a
payphone. It is typically about 30 to 50 cents and
is deducted from your available minutes on the card.
How are calls billed?
Most calls are billed in 1 minute
increments with international countries up
to 3 minute minimums per call. Please refer phonecard's
product description for more information.
Can I order these cards with
You bet you
can! If you have a problem that can't be
resolved by the telecom company's customer service, just
contact us within 2 days.